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Customer Service Contact Information

Our person-to-person customer service and multiple Payment Options are a very important aspect of the Indio Water Authority’s way of doing business.  Most issues can be handled right over the phone by calling Customer Service during regular business hours at 760.391.4038.

After-hours emergency customer assistance is directed through our Police Department by calling 760.391.4051.  The Indio Police Department has the ability to dispatch service crews if deemed necessary; however, they do not have access to any customer account information.  After hour service re-connections are available after-hours during the week and Friday through Sunday at a rate of $136.00 per call out.

Business Hours: 
Walk-In hours are Monday thru Friday from 8:00AM - 5:00PM
Call Center hours are Monday thru Friday from 8:00AM - 5:00PM
Closed weekends and holidays (Click here for a list of observed holidays)

Authorized Location: Ester Billing
Indio Water Authority
83-101 Avenue 45
Indio, CA 92201
Click here to view location map

Water Bill Payment Mailing Address:
Indio Water Authority – Bill Payment
P.O. Box 512490
Los Angeles, CA 90051-0490
(Failure to include your utility bill stub with your payment could result in delayed processing)

Water Customer Service Mailing Address:
Indio Water Authority
83-101 Avenue 45
Indio, CA 92201 CS on Phone - Claudia

Customer Service Phone: 760.391.4038
Fax: 760.391.6440
Automated VoiceUtility Line: 760.347.4958 (available 24 hours a day)
Emergency After-hours (Police Department Dispatch): 760.391.4051 

FAX Services (available 24 hours a day):
Start/Stop Service forms can be faxed to you by calling the automated system at 760-347-4958
Account history is also available via fax by calling the automated system


E-mail: iwa@indio.org
Pay/View Bills Online: click here
Start/Stop Water Service: to complete and print forms online click here

New Development Construction Services:
For construction water usage, please download and submit the Construction Hydrant Meter Water Service Request to IWA Customer Service before 1:00 p.m. for installations the next business day.   

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Last updated: 12/12/2016 6:16:51 AM