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The Indio Water Authority renders bills to its customers on a monthly basis.  The amount is considered past due if not paid within 30 days after date of billing. When a bill for water service has become past due, service may be discontinued if the bill is not paid within 10 days after a Late Payment Reminder notice is sent.  If the service is discontinued, the past due balance plus applicable reconnection fees and prepayment requirements must be paid prior to service being restored. If your water service has been disconnected due to nonpayment click here.

Lobby Paying Bill

As a service to our customers, the Indio Water Authority offers the following multiple convenient payment options:

Important Notice: If you experience a problem accessing our online payment engine, please click the "How to enable or block cookies" link in order to solve the issue.  You will need to allow cookies from our site temporarily in order to make a payment. After you make the payment we recommend you change your privacy level back to your previous settings.  How to enable or block cookies

Online (24 hours/7 days a week using Visa or MasterCard)
Pay By Phone using the VoiceUtility Line (24 hours/7 days a week using Visa, Mastercard, or Check)
Auto-Pay/Direct Debit (Automatic Monthly Payment from your Checking Account)
Pay By Mail  (PO Box 512490, Los Angeles, CA 90051-0490)
Drop Box Payments (24 hours/7 days week, located in the North parking lot of City Hall and IWA)
Pay in Person (during regular business hours, Monday-Friday 8:00AM - 5:00PM)

Pay/View Bills Online (24 hours/7 days week) 
You can pay with a Visa or Master Card credit card, or with an ATM debit card that has a Visa or Master Card logo. Please have a current statement available to input your account number.  For frequently asked questions on how to pay your bill online, please click here.

CS - Over the Phone

Pay By Phone using the VoiceUtility Line (24 hours/7 days week)
Call 760.347.4958 to pay your bill with a Visa, MasterCard or by check. All credit card transactions require a U.S. billing zip code. Prior to calling, please make sure you have your account number available.  In addition, you can also access the Indio Water Authority’s VoiceUtility Line to: 

• Check account balance and payment history 
• Check billing history 
• Request faxed receipts or start/stop service forms

Please click here for additional information about the Indio Water Authority’s VoiceUtility Line or call Customer Service at 760.391.4038.

Auto-Pay/Direct Debit
No more postage, no more checks, and no more late payments!  The Auto-Pay/Direct Debit program allows us to take your water payment directly out of your checking account on the day that your payment is due.  This program is offered to all residential and business accounts in good standing with a history of no more than one returned check in the last 12 consecutive months.  To enroll in the Auto-Pay/Direct Debit program please complete the Bank Drafting Application and Authorization Form and return in person or by mail along with a voided check from your banking institution to: 

Indio Water Authority 
Attn: Bank Draft Program 
83-101 Avenue 45 
Indio, CA 92201

Once the Form and a voided check stub are submitted, it may take up to two billing cycles for payments to be drafted directly out of your account.  For additional information about the Indio Water Authority’s Auto-Pay/Direct Debit program, call Customer Service at 760.391.4038.

Pay By Mail
When you receive your water bill from the Indio Water Authority and have a balance due, you will also receive a return envelope for payment. Simply place your check or money order (no cash), along with the utility bill stub from your invoice in the envelope and mail to:

Indio Water Authority – Bill Payment 
P.O. Box 512490 
Los Angeles, CA 90051-0490

Be sure to include your Account Number on your check and allow sufficient time for mailing and processing. Your payment may be delayed if you do not include your utility bill stub with your payment.Drop Box Payment - Amber 2

Drop Box Payments (24 hours/7 days week) 
Residents may pay their water bill by check or money order in the night deposit box located at the City of Indio/Indio Water Authority Corporate Yard in Indio.  Please enclose your payment in an envelope with the utility bill stub from your invoice and be sure to include your Account Number on your check.  Drop Box Payments are collected Monday through Friday (except holidays).  These locations can be found: 

City Hall - North Parking Lot (Drop Box Only)
100 Civic Center Mall
Indio, CA 92201

Payments made at City Hall Drop Box may take
one business day to process

City of Indio Corporate Yard
Indio Water Authority
83-101 Avenue 45
Indio, CA 92201          

Pay in Person (during regular business hours)
Water payments may be made in person by check, cash, Visa or MasterCard credit card at the City of Indio Corporate Yard/Indo Water Authority, 83-101 Avenue 45, Indio, California, during regular business hours.  The Indio Water Authority is open Monday – Friday from 8:00AM to 5:00PM, closed weekends and holidays. Customer service call center hours are Monday - Friday from 8:00AM to 5:00PM.

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Last updated: 12/12/2016 6:17:41 AM