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Pay / View Bills Online Instructions

Where can I make Online City Services Payments?
You can make payments here: Pay Utility Bill Online .  

Enter your account number with the dash as it appears on your bill.
Important Notice: If you experience a problem accessing our online payment engine, please click the "How to enable or block cookies" link in order to solve the issue. You will need to allow cookies from our site temporarily in order to make a payment. After you make the payment we recommend you change your privacy level back to your previous setting. How to enable or block cookies

How do I create my PIN?
Go to the link above and choose create pin. Have your water bill handy. 

Water Bill 

After I activated my account, I never received a confirmation e-mail

Click on the following link to go to this website and enter your account number and pin 
Validate My Account 

How do I change my PIN?
You may not change your PIN until after you have activated your account. Once your account is activated, you will be able to change your PIN at any time by choosing the "Edit Account" option on the left side of the screen. PINs must be at least 3 characters long, and no more than 10 characters long.

I forgot my PIN?
If you have forgotten your PIN visit this webpage: Forgot Password Page and enter your city services account number. Your PIN number will be e-mailed to you. 
Why do I need an email account?
For security reasons when your account is first used we will verify your password by sending you a confirmation email.

After signing in with my Account Number & PIN I am returned to the log-in page
You must enable and accept cookies in your web browser. If cookies are not enabled you will not be able to login to our City Services Payment system.

What credit cards can I use?
Visa or MasterCard 

Can I use my debit card?
Yes, if your debit card has the Visa or MasterCard logo.

When will my card be charged?
In most cases your credit card will be charged on the date of the transaction. Occasionally the charge may appear on the next business day.

When will the payment be posted to my City Services account at the City?
Your payment will be applied to your City Services account as soon as you've submitted your payment on our website.

Will I get a receipt?
You may print the transaction confirmation screen if you wish. In addition, on the "On Demand Payment" screen, you may put a check mark in the boxes to indicate you wish to have an e-mail notification of transactions on your account. 

Is the City Services Payment website secure?
Yes. The City Services Payment website uses 128 Bit SSL encryption, communication with webpages are encrypted before being transmitted over the internet. This Web site is secured by a VeriSign SSL certificate. 

Who do I contact if I have questions regarding my payment?
Should you have questions regarding charges to your account or if you feel you have made a payment in error and wish to inquire about a refund, please contact the Finance Department at 760.391.4038.

What do I do if I have a problem?
If you have a question that is not answered in the FAQ, email utilities@indio.org or call 760.391.4038. 

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Last updated: 12/12/2016 6:16:51 AM